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Customer Testimonials |
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We are proud of the quality of service we offer our customers and have included a selection of recent emails from them. If you would like to give us feedback that we may use on this page please e-mail feedback@showerdoc.co.uk
I had a problem with my triton opal (briefly)pressing the Hot button caused the shower to come on and then switch off.The cold and low temp buttons worked fine.(so no pressure problem)After trawling through the forum I found a similar problem to mine and followed the advice from the ShowerDoc and it worked!. TIM PARKER
Hi Shower Doc Thanks very much for the quick response in sending out the seal kit which I needed to repair my shower cartridge. From phoning in my order, I received it the following day. That's service! Shower and customer now very happy! My sincere thanks to all the staff, particularly the very helpful customer service gentleman. George Reynolds
Hi George Just read some of customer satisfaction emails all excellent and very happy with your service. Your Dad would have been amazed at the success of your specialized plumbing. Keep it going with your good staff Kind regards From George
From: Jenny Noad Dear Shower Doc! Just wanted to say thanks to Raymond for excellent diagnosis and speedy communicatiion and service Will be recommending your site - definitely! Thanks
From: Mr I. Jeffery Paul, From: Helen Thomas Thanks to your great website I have mended my Mira Event shower by Thanks again From: LEO COOPE Liam, A massive diolch yn fawr (Welsh for thanks very much) from a customer who thought the only way to get a shower after my Triton stopped working was to get a new shower. Not so, Shower Dr gave knowledge and the spare part costing only £15 to a household prepared to spend on a new shower at least £ 150 inc labour. The part was ordered on Monday T Time arrived Wed 9am and was fitted and working by 10am. I found that Triton Help Desk!!! would only commit to "it could be one of several problems so we will send someone to you" costing me a minimum of £90. The shower which was only purchased in april 2005 and was "just out of guarantee .."they said If it wasnt for Liams expert help and delivery I would not have bought another Triton. Thanks again . Leo. PS. A pint awaits you Liam in North Wales From: Philip Bowes
What more is there to say? Only Thank You Very Much. Regards, Philip Bowes From: Jerry Hi just to say what a fantastic service you provided me,ordered part 4-00 thursday,this friday morning it was in my hands. Thank you,our shower now works like new. Regards Jay From: Prue McLaughlin Just a note to say thanks for impressive service recently. I ordered an item online on a Sunday afternoon - and it arrived in Tuesday morning's mail. Excellent. J P McLaughlin ( Edinburgh ) From: George I took your advice - filters were clean. From: mike [mailto:m.durrant@homecall.co.uk] From: mike Sent: 08 August 2007 09:46 To: mail@showerdoc.co.uk Subject: Your Order 93993 Dear Sirs, On Monday afternoon I phoned you with only a vague description of the item that I required ( A handset holder for an old Triton T80) At 9a.m on Tuesday it was delivered to my home over 300 miles from Edinburgh and fitted perfectly. Congratulations to you all for a fantastic service and especially to Liam for sorting out what was required. Thank You Mike Durrant From: Fred Qwerty Just a quick thank you! Website was terrific in enabling me to diagnose my fault and identify required part. Your advice was clear and helpful. Order was processed promptly and delivered in a couple of days. Excellent service. Well done to everyone. Martin Sandford From: Alex Rodrigues To all at the Shower Doctor Ltd, From: Ben Freer Thanks for your speedy service. I was very impressed the part arrived today and the job is done!! You will be recommended! Ben Freer From: Paul Salzer Dear staff at Shower Doctor
I placed an order with you yesterday afternoon (82691) and was very pleasantly surprised when the parts arrived first thing this morning. I thought that your service was so good that I had to say thank you and well done.
Yours Sincerely Paul Salzer Deputy Estate Manager Cranbrook School From: Marc Pathy Hello Paul, I would like to thank you for your excellent customer service and the The parts I ordered did not get to me and when I rang up you re-sent the Your reactivity is excellent - thank you again. Your information made the repair straightforward although I am no expert Please feel free to use this testimonial for your website. I will be Yours sincerely,
Hi,
Hi, Just wanted to say thank you for your great website and service. I diagnosed the fault with my shower via for your excellent web site and forum, ordered the part via telephone on friday and was able to install it on saturday. Your comprehensive web site enabled me to diagnose and solve the problem myself, and your prompt delivery meant I was not long without a shower. Thanks for a great service, I'm very impressed! Cheers, Nathan From: Dave Granger Dear Sirs, Now thats what I call service ! Part for very old shower ordered Friday AM, arrived this morning (Saturday). Many thanks Dave Granger From: Russell Spivey Paul, From: Fazal Nabila Hi, Just a few lines to say thank you, i receved my order today, to my satisfaction, the delivery was to my satisfaction, your staff;s attitude was very nice, i shall be recomending your company to all my frainds and family, why can't other companies have your attitude, they can learn a thing or two, Thanks.... Fazal Mohammed. From: MICHAEL GITTINS Order 71593 Brilliant service ordered yesterday at 12 received today at 9.30 my first order but not my last. Thanks From: David Garner Liam Fantastic, motor arrived this morning, fitted myself, Puker, peach plumb! Excellent Thank you for your help, saved me a fortune on a plumber. Good system your website. Thanks David From: Jim and Amanda Hi there, Thanks for the very quick delivery of the cartridge for my shower Thank you so much for an excellent site and service, Jim Mailer From: Tommy Walker Hi Liam I wrote to you yesterday concerning my faulty shower. You gave good advise. I ordered the new carbon brushes which arrived this morning. Now fitted, the shower works perfectly. Less than 24hrs from my original inquiry the shower is repaired at a tenth of the cost of a new one!! Brilliant. Exemplary service. From: Rob Helsen Hello again Paul, Order Ref : 2980018 At 0735 this morning our village postie delivered the latest order from Shower Doctor. The hose and shower head have been installed already. That's less than two days since placing the order. Many thanks again for a super service. If you have a "Satisfied Customers" page, please add us to it! Best Wishes for the New Year, Rob Helsen From: Denise tumalty hi paul, i recieved the shower part this morn, i just wanted to say what wonderful service you gave and the prompt delivery was fantastic. You have saved my bathroom, i thought i would have to rip off all the tiles , so thankyou once more. have a great christmas Denise x From: Sarah Wisson Just wanted to let you know what excellent service you gave me. I From: michael ashton no problem using my name or message, least i can do for a good service!! thanx again michael ashton From: Phillip Walker, Dear sirs/ladies, I would just like to compliment you on the best customer service I have experienced in a long time. The first time you use someone found on the internet is always a risky transaction but you have earned my trust and future loyalty. Not only was the online payment quick, safe and painless but the speed at which the parts arrived, all nicely packed was quite amazing. Thank you again, Phillip Walker, West Bridgford, Nottingham . From: SHARON COLLINS I called Shower Doctor at about 3.15pm on a Tuesday afternoon for a Trevi shower hose. I was impressed when I received the part through the post by 9.30am the following morning. Would definetely recommend dealing with Shower Doctor for spare parts. Sharon Collins Fife From: Frank McDermott Ref: Receipt No: 61874 From: bruce thompson Hi thanks for the super- fast delivery of the part Ordered the part by email on a sunday, a new PRD costing just over £10 for 2 including postage and VAT it arrived tuesday morning Will recomend you to everyone i know Bruce Thompson From: Philomena Hayward Hello I ordered a Gainsborough Ambassador shower on/off knob from you on Friday 17 November and received it on Saturday 18 November. I am writing to tell you how impressed I am with this level of service and the helpfulness of your staff when I telephoned to identify the part. If only more companies were like you .... Thanks again. From: Craig Evans Dear Shower Doctor, Once again you have sorted my shower out with your advice and speedy I phoned with a problem which your staff identified right away, the part Thanks very much for your excellent service. Craig Evans From: iscali Hi , Just thought I'd send a quick email to say how happy I am with the carbon bushes you sent for my Shower. I fitted them easily and the Shower (which must be over 25 years old!) started working again! I really thought i'd need to buy the whole motor assembly; in fact, most of the plumbers i talked to suggested i have to get a new shower! I'm so glad that i found your website and would like to that you for being able to supply exactly what i needed - Great stuff! best wishes Andy Fink From: Trevor.Marsh I wish to thank you for your quick response to my problem of no hot water from my shower. In the course a couple of days you diagnosed my problem from my discription, you suggested the remedy, you took my order and the next day I recieved the part. The shower is now working perfectly well. I am very impressed in your service. thank you Trevor Marsh From: Ian Spence Shower doc Just a note to thank you for your professional service, from phone call to delivery its refreshing to see a company taking pride and going the extra mile to help a customer. Will highly recommend to friends alike Ian Spence Northern Ireland From: John Wallace Thanks. part arrived and fitted. Leaving the wires attched to the old bit and transferring them one at a time is a stroke of genius. Thanks John From: Leonard.Brown George Firstly I would like to thank you for your prompt reply and for the various fault diagnosis procedures. I was able to rectify my fault with your first method. As soon as I saw this I knew were my problem laid. 2 months earlier I had my kitchen taps replaced this involved the plumber turning of the water from the main valve. By me turning it by one extra evolution was sufficient for the low pressure indicator to go out. I would like to thank you again for your technical knowledge and advice and also the fact that even if I had to buy the suspected parts they were very reasonably priced. Thanks again Len From: Minky Dear Liam Many thanks for sending the shower part through, a friend just fitted it and now my shower works! excellent service, thanks SO much! I'll definitely be recommending this site to other people thanks so much! Jenny Noad From: Diana Berry Our shower stopped working for no apparent reason so I called in a local plumber who took it apart, said the motor had burnt out and that we'd need a new shower plus new wiring and pipes and possibly a new cistern in the loft. He sent a quotation for £760. I decided to try to get an identical replacement for our existing shower so that the pipes, wiring etc would not need to be replaced and put the name of the manufacturer of our shower into Google and up came the "Shower Doctor". I sent an email asking for advice and explaining that the plumber had said there was a lot of black dust in the shower casing and asking how much a new motor would cost. Extremely quickly back came a reply suggesting that maybe we didn't need a new shower - it might just be the brushes that were worn down and not connecting with the armature on the pump. This may as well have been Chinese to me as I know precisely nothing whatsoever about plumbing but Liam suggested I tested the brushes and told me exactly how to do that. I even had to ask him how to take the casing off the shower as I had no idea!!! But he was extremely helpful and didn't make me feel like an idiot!! Once I'd got into the case I still couldn't work it out at all and sent an email thanking Liam for his help but saying I felt I was going to have to find a plumber to do it. Back came an email full of encouragement telling me not to give up and that I could do it! I then discovered I'd had the diagram the wrong way up - how embarrassing!!! So I tried again and much to my amazement (and some pride!!), after doing what Liam had suggested the shower worked thus proving (apparently) that the motor was ok and it was just the brushes that were worn and I could buy replacements for £19.98 including postage. This was at 3.30 p.m. yesterday and they arrived this morning!!! Then I had to attempt to fit them. I put it off for as long as possible as I had visions of water everywhere and the house floating off down the street but eventually plucked up courage and following the very detailed instructions Liam had sent me I actually managed to fit the new brushes and THE SHOWER WORKS!!!!! This is a small miracle and I would never have dreamt in a million years of attempting something like that without Liam's encouragement. I feel really happy to have succeeded and even happier to have saved £740!!! Throughout all this Liam was patience itself expalining everything in the minutest detail and with much good humour! I couldn't praise him enough - and he's restored my faith in human nature knowing that not everyone is out to rip off unsuspecting members of the public. Thank you Liam - you're an absolute star!! From: Kevin Golledge Having read previous messages of feedback and needing help to repair my shower, I thought I would try you for service and see whether or not the feedback was in fact true. I am absolutely delighted with the service received---thank you George for your email and for recommending the part needed and to Paul for dispatching the goods. The flow/stabilizing valve arrived within 48 hours of ordering and despite my being technically challenged, I was able to fit the part. My family will be well chuffed and smelling clean again! Thank you Mr Shower Doc. Kevin Golledge From: Diana Berry Well, I said it before and I'll say it again - you're a star!!! I didn't like to keep emailing you but thank you so much for not giving up on me!!! If you knew me you wouldn't be surprised when I tell you I was holding the diagram upside down!!! LOL!!! Anyway I tried pushing the brushes into the motor and to my absolute amazement when I switched the power back on it started working again!!! So it must be the brushes rather than the motor. Phew!!! So I can get new brushes for £17.63 and that rubbish plumber was going to charge me £760!!!! I really don't know how to thank you enough - you've been terrific and I'm just so grateful to you. So do I just order the new brushes then? I don't think I'm going to be able to fit them myself though, am I? I'm useless as you'll have guessed when I told you I had the diagram upside down! Thank you a million times for all your help! From: Jon Lillywhite Excellent service,,, I phoned for advice. My shower turned itself off when the double-element setting was chosen, but worked on the summer-heat and cold settings. The advice was that that the fault could be on either the power PCB or the control PCB, but was more likely to be the power PCB. A visual inspection had revealed nothing obvious so I ordered the power PCB late afternoon last Saturday. The part was delivered Monday morning! Unfortunately I was away from home for a couple of days, so fitted it this afternoon and problem fixed. The only delay was me! Thank-you for your excellent service. Peter Lillywhite (Croydon, Surrey ) From: lee molyneux Shower doctor, Just a note to say how excellent you have been. All round fantastic knowledge, service and manner. I wouldn't dream of looking anywhere else if I have a problem in the future!! Thanks again. Lee Molyneux From: Adrian Leach Hiya, Just a quick email to thank you for an excellent service...next day delivery. Your operator was very knowledgeable and service was second to none. Many thanks once again Adrian Leach From: Mike Redwick-Jones Phoned with a problem. They identified the problem. They told me what I needed & sent me the part complete with 'idiots guide' how to fit it. It arrived next day and the fitting instructions were very straight forward. I now have a working shower and a happy tenant. How good it that ! Thanks very much Shower Doctor. Mike Redwick-Jones From: Andy MacAlister Just a note to say thanks for your help in mending my New Team shower. I e-mailed you about there being a lack of pressure coming through; I was sent a couple of options of either a new pressure equalizing valve (which isn't very cheap!!) or a repair kit. The repair kit didn't look as though it would do much as it was only a couple of o-rings and rubber discs, but after fitting them it's like I've installed a brand new power-shower! Thanks for your expertise and helpfulness in not trying to rip a customer off by advising the most expensive option (as I'm sure some others do), will definitely use you again if I get any more problems Thanks again,
Andy MacAlister From: PriceyBoy Knowledgeable staff with first class telephone manner. Correct Mira SupaJet part delivered when you said it would be. Reasonable price. Part fitted. Shower works. Perfect. From: Gary & Andrea Brewin Hi Guys You will never get one of them,my wife said,when the flow knob on our 17 year old mira shower broke.A couple of minutes on your web site on a Sunday evening,1 easy order,& said part arrived Tuesday morning.Result 1 very happy (& clean) wife. Brillant service,Thanks Gary From: Nils Thanks, Liam. You were shut 'cos of the Bank Holiday . (Holidays, eh? I remember them....) I was just being dumb. So I rocked up next morning, the lad with the metal tattoos reckoned valve-thingy too, sorted us one out in about eight seconds. Back home, kitchen table surgery on the unit, back on the wall, bish bosh, job done. Even managed to get our kid to have a shower when he came back for lunch, which was nice (well, for the rest of his class, anyway). I wouldn't try getting a plumber out in that time. Or at that price. Thanks again, first class operation you've got there. Andy at TollX From: steve ridout Ref o/n 51982 From: philip martindale my electric shower broke yesterday morning. From: Jeff Shower Doc, Thanks for an excellent, fast, friendly and helpful service. Part arrived next day. I saved £200+ through fixing a minor fault on my shower myself Kind Regards. Jeff Green From: Mike Mingay I had a leaky shower and got excellent and fast advice several times. Brilliant! From: micheal Hello there, Yesterday, i ordered a replacement part for a shower and I'd like to say how delighted I am to have recieved it in less than 24 hours coming from Scotland to London! Brilliant. There is one thing I'd like to get please which is an invoice or receipt. My order number is 49860. The part I ordered was a triton biarritz 2 sprayhead holder. Once again many thanks for the great service!! yours sincerely Micheal O' Shea From: Lee Myers Just like to say thanks for the speedy delivery of my Newteam shower pump. Very surprised when it was delivered on Tuesday having only been ordered Sunday night. Will use again and recommend. Many thanks Lee Myers Garmouth Moray From: neil Shower Doc excellent service . E-mailed Shower Doc to see if they could help me find out the fault on my Triniton jade shower . Thet said it sounds like the solenoid and showed me how to test it . tested and the Solenoid was faulty . Ordered a new Soleniod , and it came today , day after i ordered , fitted it and the shower is working again . Shower Doc many thanks for your help thank you neil From: Duncan, Myke Dear Showerdoc, Just wanted to say thank-you for the excellent and speedy service. I ordered the part on a Wednesday, and it was with us on Thursday next day. While I had to get the whole unit, as the leaky vacuum valve was inseparable, this has just shown us how far gone our original part was. The whole shower is now a lot quieter, more powerful and hotter than it has been for a long time. Many thanks again, and I will certainly recommend you to anyone I know who needs a spare part. Cheers, From: peter robinson Just to thank you for your help in purchasing and fitting a part on a mira sport shower,I had problems with the low pressure light coming on and the shower not working ,thought I would have to buy a new shower,after a phone call to the shower doc the part I needed was identified and the next day I received it in the post.I e.mailed and asked if the part was easy to fit and received instructions straight away which were easy to follow the part was fitted in a matter of minutes(we are no plumbers). One problem I did have though,and it was no fault of Shower Doctor,is that the new unit didn't have a washer on the part that connected to the water supply,and I didn't realise till the water was turned on,all I had to do though was use the washer from the unit I was replacing. From: Simpson, Wayne (IPTS) George and all the staff at ShowerDoctor, Thank you for a very prompt response and very accurate details. I ordered the part you suggested on Wednesday, It arrived on Friday and I fitted the part as per your description on Sunday. It work perfectly!! It was a very simple process, from getting in contact with you to resolving my problem, and I would feel very comfortable to use SHOWERDOCTOR again should I have any issues. Thank you for a great service - we need more companies in the UK to follow Showerdoc's example of customer service. Thank you Wayne Simpson From: Ann Hairsine ...............the service you offer. This really is absolutely tops. If only life was this easy and everyone had your ethos on customer service! Many, many thanks...................Ann Hairsine From: Simon Heidi Re: Invoice 48071 Dear Shower Doctor I would just like to say how fantastic your service is. Our shower broke at 16.30 on Friday 7 July, so a search ed the internet and found your site. We locat ed the part we requir ed with ease on your website and spoke to a very helpful gentleman who process ed our order. He advis ed us that our order would be despatch ed 1st class that evening. We thought yeah right and expect ed to receive delivery mid week. To our surpirise it arriv ed next day (Saturday) 1st class. Part fitt ed and shower WORKING !!!! Not even a plumber could provide a service like that and it would have cost alot more than £9.40. So THANKS Shower Doctor, we would certainly reccommend you especially to our plumber friend. Thanks again, I can now go and have a shower. Mrs E H Calvert From: Gary George I was unable to get any box keys at B&Q or homebase so ended up getting a 17mm oil sump remover from Halfords for your future reference. My I also complement The Shower Doctor Ltd for its levels of service I have received from all my queries and the speed of delivery of the items I ordered. I will definitely recommend you to my friends and family and it has been a joy to deal with your company. Can you also pass on my thanks to Liam . I hope I won't have any further problems with our showers but if I do I know who to call. Thanks again Gary Parsonage From: Kevin Louis Hi Liam, Just a quick to say new head assembly has arrived (after only two days) fitted and working superb. I would like to thank you for your excellent service. I have been around all my plumbers merchants, petrol and time with no luck just an alternative of spending £250.00 but a quick note you with a brief description and £40.00 later I was sorted. What a fantastic job you did for me. I will not hesitate to recommend you and your company to all. Thank you Kev Louis From: burkes Short note to thank the Shower Doctor for excellent next day service in providing a couple of much needed parts. As a guest house we have 6 electric showers which take some hammer from guests and inevitably parts are broken. Previously we would have to buy whole items for one particular part but now we have found The shower Doctor life is going to be alot easier. If I were you Mr Shower Doctor I 'd contact as many B&B's as is possible as you'd be in demand. There are a couple in our town that I'll pass your website info to. Thanks again. From: Nigel McGonigle Thank you. I would not have believed that I could have fixed my shower so economically or quickly had it not been for your web page. I joked with your staff that if he were to run out and post it first class I would have it the next day (in Northern Ireland ). Well, It's now 10am the morning after I ordered it and I've the shower fixed. Unbelievable service and all for a tenner! I salute you for your efficiency. Nigel McGonigle From: L Renfree
From: Koyesur Chowdhury Dear Shower Doctor I would like to thank Mr Paul R (receipt no.47082) for his excellent technical support and service, He identified my problem straight away and told me which part i needed, which also to my surprise was great value for money and the item was recieved the next day! Overall...A Great service...No Cowboys!!! Thank you K Chowdhury From: helnick2004 Thanks for the fantastic service. Our Triton T80 shower is nearly 20 years old and developed a leak and this caused the solenoid valve to breakdown.I thought that the parts would now be obsolete,and was looking at a replacement shower.I sent the information to your site and it came up with the new part numbers.I then phoned and ordered the parts,which came the next day. From: Ian Fogo I ordered a pressure switch for my my 1988 model Mira Supreme 8.4 yesterday, and it arrived today. The part fitted perfectly. Please pass on my thanks to Paul R, for all his help and advice on the telephone. This is the first repair to my Mira shower in 17 years. I wish everything else was so reliable. Please keep stocking the spares for my shower. Thanks again, Ian Fogo From: ANNE BREWSTER Liam, Thanks just fitted the 202 ,from yourselves,,, fantastic shower. Regards, Mr Brewster From: Rowe, Derek Dear Showerdoc, I have to say that when I phoned you last week I had just about given up trying to find a spare for my shower. I knew that the spare would cost only about £20 and would have saved me £200+ plus a plumbers fees and possibly some re-tiling. Everyone I had spoken to previously (various plumbers merchants and "specialists") had told me that they neither stocked the parts nor even knew where to find them. Even the manufacturers, Gummers, were unable to help me... When I spoke to your advisor they instantly knew what I wanted and could even describe it so I was confident you had the right part. Delivery was quick and the fact that the part came with instructions as well proves that you understand your customers needs. I quickly had the shower fixed and am the hero in the eyes of my family - all down to you. If I have similar problems again, or know someone in a similar predicament, your name will be first on my list. Thanks again. Derek From: Laurence I ordered shower brushes from you on Wednesday and they arrived today complete with fitting instructions. Telephone conversation I had with your engineer was very helpful, not patronising in any way. I will definitely use you again and will be recommending you to friends and family. Thanks again Laurence From: Thompson, Alex J Hi, I had a problem with my electric shower, it was running completely cold and I had no idea why. I e-mailed for help and got good advice (from George) on what might be wrong along with part numbers of possible replacement parts. I checked out the shower with a multimeter (with the help of the advice page on the website), and then ordered the required parts online on Monday evening. I got the parts on Wednesday! I fitted the parts in less than 20 minutes and now we have a hot shower again! Thanks for all your help! Will definitely recommend you to friends, and you will be my first port of call for any other shower-related issues I have!! Kind regards From: angelinemary From: Karen Thomas Very rarely these days do you come across a company who operate so professionally! I phoned my order, asked advise, was informed that I needed additional parts.(in the back of my mind thinking, good ploy to get more money out of me.) Parts arrived the following day!!! Followed all the instructions given( I am a complete novice to all things DIY), hey presto, my shower now works as it did when it was installed 10 years ago. So my thoughts of money making ploys are all out the window. I have told everyone I know about your company and will continue to do so. Good service should be celebrated and rewarded . Many thanks for saving me the cost of installing a new shower. Kind regards. Karen Thomas (very pleased customer) From: Hammond, Steve EDS Code Product Sirs, A big thank you for an excellent service. My parts arrived today less than I have expressed my pleasure on a well supported internet consumer forum. Kind regards Steve Hammond. From: Ann Kendall I would like to extend my thanks to all at showerdoctor from the lady who answered the phone and advised me to e-mail with my problem to the chap who answered my e-mail to whoever is in charge of your very efficient mail order service!! From: Rob Findler Hi George , Your advice was absolutely spot on! I have done what you suggested and the shower is working fine now the temperature was set fully anti clockwise so just the hot was on. Thankyou very much for your great advice - I am recommending you to all my friends. You provide an absolutely fantastic service and I cannot thankyou enough. I usually get fobbed off and I am sure if I had taken it in somewhere around here they would have charged me for a "phantom" fault. Once again thankyou very very much. Rob From: neville.crisall Hi George, Thanks for that.. job took an hour, including cleaning up. Top notch service, I had the part next day and the instructions were spot on. Great web-site, I am so pleased with your company. Local experts could not even identify what was required. Thanks again Nev Crisall From: Tomkins Dear George, Eureka !! Bought the Torx T10 from B&Q and fitted the new Flow Regulator Assy - and it now works spot on. Many thanks for your prompt and accurate advice - will certainly recommend your site to others - doesn't get any better! Many thanks again Gordon From: june From: Alan Farrell From: Alan Farrell The consistently excellent service described by your other customers has now greatly impressed me too! My spare parts arrived next day. In these days of disposable equipment I was convinced that my broken flow control lever meant a plumber, a new shower and a tiler (to fix the wall after ripping out my broken shower) and a bill for several hundred pounds. A new part from Showerdoc costing about 11 pounds and ten minutes easy labour and the job was done. Ten out of ten for the service and for taking the trouble to set up the facility in the first place. If I ever do need a new shower how far out of Edinburgh are you prepared to travel?!! Many thanks once again. From: Arthur Kendall Dear Liam Many thanks for your excellent service. The Triton part arrived swiftly (the next day, I think), and the offending shower is now working better than ever. You deserve to be showered with praise ( like it? ) Best wishes Uncle Arthur. From: Karen Lister It's not often you receive such exceptional service these days, and when you do I think it only right to praise those concerned. I contacted Shower Doctor by e-mail on Monday, with a rather vague request for help in locating a part for my faulty shower. Thanks particularly to Liam, for his patience and help - he corresponded with me throughout Tuesday until he'd got to the bottom of my problem and located the part I needed to fix it. The order was placed late on Tuesday, the part arrived Thursday morning. I cannot thank you enough for your help and assistance, without which I'm sure I'd still be searching in vain for what I required. Karen Lister From: Ott The relay board arrived this morning and it just took me less than five minutes to fit. Thanks to you, what we suspected was going to cost hundreds to put right actually ended up costing twenty quid, with the added bonus that I now know how my power shower works. If the pump ever goes I'll know exactly what to do. As promised, a hot shower by the weekend. My wife and I no longer smell like ferrets. I wouldn't hesitate to recommend you to anyone who cares to listen. Regards, Ott . From: ALAN BAILEY From: Raymond Jeffery Thanks for your help today, have added you to my Website Many thanks. Ray Jeffery From: McConway, Hugh TO WHOM IT MAY CONCERN: I would like to thank you very much indeed for the unbeliveable service you provide. I ordered a showerhead and hose on Tuesday p.m. and received both on Wednesday morning. I appreciate it is a joint effort on many peoples part. One again, many thanks. Hugh J. McConway. From: alistair basset Hello, Regards, From: andy piper Hello Just a quick note to say my cylinder arrived this morning is fitted and my shower is now working perfectly again. Thanks very much for the advice and the quick service. I will be recommending you to all my colleagues Thanks again Andy From: Dave Shepherd To whom it may concern I have been somewhat remiss, intending to forward my comments on the service you provided to me a little earlier than this. I recently used your company to obtain some parts for my ailing Bristan shower. The help, advice and service provided by yourselves, in particualr Paul was first class and I will have no problem in recommending your company to any of my friends who may need your service. Please keep up the good work, companies who deliver the level of service provision that you achieve are few and far between. Regards From: David Johnston Hi, this is just a quick note to thank you for your help. You were able to get me the part I needed delivered within 24 hours and it was fitted in minutes. No hassle and a great service. I will be recommending your company to anyone I know who requires shower parts. You also saved me the cost of employing an electrician. David Johnston From: Douglas Watson ORDER REFERENCE 38050 Just a small note to say thanks for the excellent service I received when you managed to obtain a new Shower control knob for me. The part arrived as you said on Saturday morning. Thanks again Yours D. Watson From: Gary Sharon Shower Doc &Team Thank you very much for your professional help. I have placed an order for the part online. I must say, I am very impressed with the service you provide and the way it is provided. Thank you again and good luck to you all Gary From: Allan Watts Thanks very much for getting back to me. I ordered over the phone the next morning and I have to say your service is brilliant. The local hardware store quoted me 4 – 6 weeks at the earliest, even if they could find the part! Perhaps I should give them your website details…. Thanks again From: SNIPEF Dear George, For further information on SNIPEF please visit one of our websites: From: NEIL MACKIE Dear Shower Doctor, Just a note to say thankyou, for the very speedy service. The Brushes I ordered yesterday & the motor cover you very kindly included free, arrived this morning. Many many thanks. Although unfortunately the motor cover appears to be the wrong type (you've provided a rounded corner type instead of a 4 square corners type) the brushes are the same as the existing ones. Having fitted them, the unit is running very much smoother & quieter. I've managed to re-shape my existing cover with a little heat & gentle persuasion, which will do the job for now. At a cost of under £20, you've saved me from a considerable expence of replacing a £150 shower unit. It goes without saying that I have no hesitation in recommending your excellent service to others. Regards, Neil Mackie. From: Phillipa Nowell Dear George, Thanks tons. I'll give the service a go. FYI I had actually ordered the parts from Gummers for the service kit. It took a week to arrive and then was the wrong part! When I previously ordered parts from Showerdoc it arrived the next day correctly. Any guesses where I will be going in future?! Regards, Phillipa Hi George The part I ordered online two days ago arrived this morning. I've fitted it, and now my Triton thermostatic power shower is just as good as new again. In a few days time I'll order another potentiometer, to keep handy for if it happens again. Many thanks for your help in identifying the part I needed. My own guess as to what was needed was completely wrong and would not have solved my problem at all. Best wishes Richard From: Bill Jackson Thankyou for prompt delivery and great product. Successfully installed in the precise position of the old unit, with new unions supplied fitted to the existing chrome downpipes without need for modification. Sadly I couldn't get the hot/cold adjustment fixed but "my friendly neighbourhood plumber" (who installed the original) soon got it fixed up. very many thanks ! best wishes, Bill Jackson From: David Rees The new solenoid valve arrived Friday morning as promised. I thought that the filter may need cleaning so I decided to change the whole unit. I found it just as easy to take the unit off the wall and pull the solenoid out of the stabilising valve. The whole process took about 20 mins. The shower is now back in operation and I am in the good books with "she who must be obeyed" for a little while at least. "The Shower Doctor" is now added to my favourites list in case I get any more problems, So many many thanks for your help George . Dave Rees From: norv Great service. Explained my problem with a Grohe 2000 shower and your representative discussed it with an engineer before coming to a decision. Problem diagnosed but further questions. Was it surface mounted or inset? Something to do with spindle length which was fully explained to me. Inset I said and this was the part that was swiftly delivered. It was an original Grohe part and fitted exactly. I would have no hesitation in recommending this company They asked the right questions and diagnosed the correct solution and were very friendly to deal with as well Good luck norv PS the problem was totally solved From: Janice Yes! ! ! Got it. Many thanks for supplying the part I requested for shower. Can't believe how quickly you despatched it and how soon the part came. I will certainly recommend you to any of my friends who may need parts. An excellent service. Do you supply parts for other products i.e. cookers etc., or is it just showers you deal with? Best wishes Janice O'Rourke From: Dean Wagstaff Boyz, You are without a doubt the Dogs Dangleys, part arrived day after ordered and to my extreme surprise, I fitted it, and it works. Thank you From: Dave Have just received part for a shower repair. Item was for a Rapide 2 Part No 2060029 Fitted Part works perfectly, could you please advise on warranty on parts. Many thanks for your first class service. Delivery, advice and packing, all spot on . A pleasure to deal with a company such as yours. From: Harrison Phill I know nothing about showers and am not an electrician but went on your website and emailed you describing what I could see (burnt out wiring) and what was happening (fluctuating temperature). A couple of days later I got an email telling me what I needed and the price including VAT and delivery (no hidden extras). I ordered the parts which arrived next day and fitted them that evening. Hey presto! A fully functioning shower again for £26. I will be recommending you to anyone I know who has shower problems, including my smart a**e electrician friend who 'had a go' and failed to fix it! From: simon Thanks Shower Doctor Excellent Service yet again, Fitted the new brushes today,Great instructions that came with the item. Customer over the moon that she didn't need a new shower. Once again, thank you Simon Taylor Plumber From: Ian Perrin Just to say thank you. The shower is now back in operation after fitting the new sensor. It has been a pleasure to deal with your company. Ian From: John Parkes Have now received part. Thank you for your help in providing it. Found your service to be first class. You went that bit further to help. Regards John Parkes From: NOVOTEL Edinburgh Engineer F.a.o. Kevin Thomson Regards From: louise.quinn Hi, thank you for being there ! I've been without my shower for over 6 months, and I never realised it would be such a simple fix. I had been preparing myself for a big bill, a dodgy plumer and a new shower but instead, within 24 hours of calling you, I had the part, installed it myself and had a lovely power shower before tea time. Thanks again, I found you on Google. Louise Quinn From: Mark Hindley I emailed you with a shower problem last week, and got a reply telling Cheers, From: Sean
From: Chapman, Victoria To whom it may concern, I gather it took some investigating to actually get hold of this part. From: Keith Barry Dear Sir Just to say I have received the spare part for my Triton pump, WEB site very helpful to work out the correct part, and staff very helpful on the telephone Many thanks Keith Barry From: Church Ian Parts received 1st thing Saturday a.m. Mira changed the look, which threw us but, they seem to fit the bill. Thanks for the excellent service. Ian Church From: Winston Jones Sirs, Yesterday morning, after consulting your website, I placed an order via telephone for an On/Off valve for a NewTeam 8.5 shower. The gentleman I spoke to was VERY helpful and assured me that the part would be in put in the post and sent first class. I am delighted to say that I received the part this morning ... it's now fitted and the shower is once again fully functional. A very big thankyou for your excellent and very prompt service. I will be delighted to recommend your company to friends and colleagues. Winston V Jones From: kp.slater Hi there Thanks ever so much for locating the non-standard tilt and slide shower head riser I asked you about. I've just ordered one from you, but wanted to tell you how pleased and impressed I am by the way you've handled my enquiry. AND you've saved me a bill for 129 quid for a whole new mixer valve, hose and grab-rail assembly if I'd had to order it from Screwfix. Thanks again Kath Slater From: John Dear Sir, I was appalled at how long your delivery took. I ordered the spare part from you yesterday afternoon just after midday and I didn't receive it until 11 o'clock this morning. Fortunately I had only just finished breakfast and therefore hadn't wanted to step in the shower until 11.05 am. Yours faithfully John Rymell From: carl.x.knight
From: NIDGIT Thank you for your advice on repairing my shower, I asked for the incorrect part but with your diagnosis over the phone you suggested the solenoid rather than micro switch, the part arrived the next day and 15 minutes later the shower was working. Many thanks Nigel Taylor From: Alan Grimwood Just a quick thank you. Great staff---Paul Great service---Listened to problem and gave three options including a new shower, I did not think that a new one would be availble. Great delivery--Ordered 4pm Monday arrived 08.30am Tuesday. Great price---No rip-off post and packing charge. Just great. Many thanks Alan Grimwood From: KWST24 MANY THANKS FOR YOUR SPEEDY DELIVERY OF REPLACEMENT PRD UNIT, IT ARRIVED THE NEXT DAY AND WAS FITTED IN AROUND 5 MINUTES AS SAID USEING YOUR INSTRUCTIONS SUPPLIED, SHOWER NOW RUNNING PREFECT. FANTASTIC SERVICE AND PRICES, MANY THANKS. ALL THE BEST KEITH WINSON From: Edward Mapplethorpe Paul, From: Pete Oulds Dear Shower Doctor I'm not the sort of person who gives praise easily in this money grabbing world we all live in BUT you have restored my faith in the public service industry! I found your website through Google and after locating my actual shower (which I thought was too old to repair) I soon realised that help was at hand. I did try phoning but only got the answerphone so I emailed my problem and straight away got a diagnosis of what was wrong and how to fix it and at what cost. The part came the next day of ordering and I fitted it myself following the clear instructions given and hey presto! it works fine again. Thank you and I will recommend you to all Pete Oulds From: Peter Duffield [mailto:pd@pd1.org.uk] From: Mike Noble Thanks! Mike Noble From: Pauline Fletcher Dear Sir, I really must thank you for your speedy response to our request for a spare part for our shower. After the control knob broke we were unable to shower and were getting rather worried, not to mention rather smelly; lol, as to how long it would take to come, so you can imagine how pleased we were to receive said part the next day. Well done. Fantastic service. Very happy customer. Pauline Fletcher From: Mike Allen Dear Sir, I called Shower Doctor last week looking for advice on a Mira Sport shower which I was having some problems with. After explaining the problem, the chap on the other end of the phone identified the fault straight away as being the pilot valve/switch assembly. As he wasn't anything to with the parts department he put me through to another chap. He also confirmed that it could only be the pilot valve/switch assembly and quoted me the replacement part price. At this point I was wondering if it is worth spending £36.00 on a spare part for a shower that is 8 years old, and then all the messing about fitting it? I raised this question with the chap in parts who said, “This is about the only thing that goes wrong with this model, so yes it is definitely worth fixing despite its age”. He could have easily tried to sell me a new shower unit and if he had, I probably would have just bought a new one. I also asked if I (in no way a plumber) could fit the part myself? As I had the exploded parts drawing open on their website, he explained that it is not too difficult as long as you record/make not of all the wire connections and can find a little bit of play on the incoming water pipe, I should have no problems. He said, “You only have to remove 4 or 5 screws and with a little bit of play on the pipe, it should not pose any problems”. I remember thinking that it was easy for him to say that but I will have a go anyway. The very next day the part arrived in the post as the chap said it might (he did say more likely the day after) so a pat on the back for Royal Mail for a change! After turning off the water and power to the unit, then draining out as much water as I could, I got started. Everything the chap on the phone told me was spot on. I recorded the wire locations and managed to find a bit of play on the incoming pipe (if you can't find any play on the pipe, this job would become a lot more difficult) and soon had the old pilot valve/switch assembly removed. I had to re-use the ‘O' ring from the old unit on the incoming water side as the new part did not have one with it (I don't know if it was missing or if you are supposed to re-use the existing one?). Everything went back together exactly in reverse to the removal of the old part. I turned the water back on and found no leaks, so re-fitted all the covers! I turned the power back on and everything works like new again! I would like to thank both chaps who I spoke to (don't know their names) for all the excellent advice they offered and to thank ‘The Shower Doctor' for offering a really good service. I makes a very nice change to deal with a company and their staff who are really keen to help and offer excellent advice in a very friendly way. It is fair to say that most people will rarely need to fix a shower very often, but when they do I would strongly recommend that they speak to ‘The Shower Doctor'. Kind Regards, Mike Allen From: Jeff Davies
From: Rod Wheatley Felt I had to write to thank you for your magic service. You have now saved my bacon three times and as well as happy a happy customer, the governess now has her shower repaired once again. What more could a man ask for!!! Your knowledge and ability to give advice is second to none and delivery times superb. You have been a massive help to a plumber whose knowledge of electronics is limited, although he can use a multimeter, appear very professional when he is able to repair (at a fraction of the cost) rather than replace faulty showers! Many thanks and I'm sure I will be back. Rod Wheatley RBW Building Services From: Nigel Spacey I just wanted to let you know how pleased i was with the advice given by you. I telephoned your office, after i emailed you,i was advised to order the same part you suggested and it arrived the next day(Sat.) My shower is now working perfectly, i will certainly be recommending you to my friends. Thank you again for the quick,reliable service you provided . From: m.french For the Attention of Paul. From: Young Thomas-r33684 I would like to say that I was most impressed with the service and knowledge of the staff at showerdoctor. I had a few problems with my Triton T80i shower and the faults were diagnosed in no time at all, with speedy delivery of the new parts for installation. I have my shower back up and running again. Thanks T.Young From: owen Dear Showerdoctor, Many, many thanks for the NewTeam mixer assembly, which I ordered yesterday and was delivered today. The advice you gave me was excellent and concise, and despite the manufacturer telling me that this part was obsolete, you have supplied me with the right part in less than 24 hours from start to finish. Fantastic service like this deserves recognition. Owen Smith From: owen Dear Showerdoc, Sorry to add to your pile of emails but I just wanted to say "thank you" for the email reply that you sent me, and the advice on the phone just a few minutes ago, confirming it all. Your ref 17142 I look forward to getting the part and thanks again for the time you've taken. Owen Owen Smith From: JO AVIS Hi I rang to order a part for my 7 year old shower at about 4pm on Thursday 13th January. Not only was your adviser able to identify the problem exactly (and without any prompting) but the part arrived at 8am the following morning, and all for a very reasonable price too! I am rarely impressed with service these days and so wanted to write and let you know how pleased I was. I have passed your name onto my plumber and will certainly recommend to you to others should they too need parts. Thanks again Jo Avis From: Peter Steeden I had a problem with a dripping shower control which our plumber said needed a new seal. He had never seen this model of shower before, as it is probably 20+ years old. I took a digital photo and emailed it to the Shower Doctor, who was able to identify the make as a Supamix and also the part numbers required (which were in stock). On the website I was able to print off an exploded assembly view of the shower control which will be really helpful in fitting the spare parts. I ordered online around 1pm on Tuesday and the parts arrived here in Blackpool the next morning. I think the service is exceptional and would highly recommend it . From: steven down I wanted to send a note of thanks for the excellent service that you On Monday I found your website on the internet whilst looking for a company customer liason skill shown when calling companies is, show we say, Your colleague who I spoke with knew exactly what I was looking for and Upto this stage I thought things could not get much better, however I then I myself work in the customer service industry and have a high expectation quality of service that I usually receive, however dealing with your company I will most definatley be in contact again if I need further assistance. Kind regards From: Pauline Knox
From: Dee Alimi Regards, Dee From: Ron Eagle From: Peter Hindle From: Judith Barnard From: Dick Green Hi I would like to thank you for your excellent service. I ordered a Mira 723 Cartridge Assembly and Service Kit on 11 August and it was delivered on 13 August, as promised. I fitted the cartridge assembly shortly after receipt and the shower now works much better than it has for many years. Regards From: robin england Dear All I am writing to thank you for a fantastic service! After having problems with our Mira Sport 8.5 shower (low pressure neon coming on), my girlfriend and I found your website (via Google) and emailed you on Sunday 8th August with a brief description of the fault. On Monday morning, 9th August, we had received a reply from George, who told us that the Pilot Valve and Switch assembly was the most likely cause of the problem. He even included instructions on how to fit a new one! We ordered the part from you same day and received it next day. On Wednesday 11th I followed George's simple instructions to fit the part. It took me about 10 minutes to do the job. Result - the shower is working like new! You have saved us a considerable amount of money; without your help we would have had to call in a plumber and possibly buy a new shower, plus re-tile the shower wall. This would have cost us well over £200. The cost of the part from you was just £36. Thanks again for the brilliant service, we will be recommending you to everyone we know! Robin and Liz From: Linda Donald The sight of all this water put me in the mood for a surf, on the net, googled and found Shower Doctor the name intrigued me as I enjoy a Home improvement show of a similar name. Eloquent as I am about many a subject, plumbing and trouble shooting shower disasters is not my forte. Not to be deterred my feminine ramblings were quickly deciphered, diagnosed and the part a "pressure release device" was dispatched at noon and I received it through the letter box the NEXT morning. Part installed by my plumber friend within 5 mins guided by the easy to follow diagram enclosed with part. So a huge thanks, to the friendly service and prompt dispatch of replacement part(of which there was 2, just incase it happened again) at a reasonable price. So I can report that my little Triton is running well and I am a happy woman. I have passed on your address to my plumber and all my friends. Keep up the good work it is appreciated. Kindest Regards Linda From: Bill Doran From: Susan R Cowie From: Jim Cooper From: Barry Ward Hello George Thank you for your time and trouble in replying to my e mail recently, I have since ordered and received a new rectifier assy. from yourselves which I fitted today and has cured the problem. I thought I would just write to express my gratitude and to compliment you on your swift and efficient service. Thanks once again Best regards Barry. From: sasa From: roger From: Cane Chairs Repaired From: Dave & Davina Skingley From: Marg & Geoff From: John Finch Thanks for the superb service, the shower knob arrive two days after I placed the order From: NESSIE81B Would like to say thanks for excellant service given by your staff, for the Technical advice from GEORGE, and also to PAUL for the prompt service in forwarding the Part we required, which we received the next morning. We had been without the shower for 3 weeks, had purchased a part from the maker, but still faults showed up, found this website and within a day problem solved by expert advice THANK YOU From: Trevor Edwards Re the above subject I would like to thank you for the advice given
and subsequent despatch of servicing kit for same which I have now
fitted. I am happy to report that, as you predicted, the problems previously
being experienced have been eliminated and the shower control now appears
to be functioning perfectly again. From: Jim Blythe Hi From: mjdx thank you for your advice a |
